In yet another step towards enhancing the Ease of Living for EPF members and Ease of Doing Business for employers, the Employees’ Provident Fund Organisation has introduced two key simplifications in its claim settlement process. These measures will significantly streamline the process of claim settlement and reduce grievances related to claim rejections.

EPFO has completely dispensed with the requirement of uploading an image of a cheque leaf or attested bank passbook while filing online claims. This requirement was initially relaxed on a pilot basis for certain KYC-updated members. Since its launch on 28th May, last year, the move has already benefited 1.7 crore EPF members.

Read in Hindi: इन दो नए कदमों से ईपीएफओ दावा निपटान प्रक्रिया हुई सरल...

Following the successful pilot, EPFO has now extended this relaxation to all members. As the bank account holder’s name is already verified with the EPF member’s details at the time of bank account seeding with the Universal Account Number, this additional documentation is no longer necessary.

By removing this requirement, EPFO is set to immediately benefit around six crore members, eliminating claim rejections due to poor-quality or unreadable uploads and reducing associated grievances. Also, to streamline the process of seeding bank accounts with UAN, EPFO has now removed the requirement of employer approval after bank verification.

Currently, every member is required to seed their Bank Account with UAN to get their PF withdrawals seamlessly credited to such account. During the FY 2024-25, 1.3 crore members have submitted their requests for seeding their Bank Accounts and the requests after due matching with the respective Bank or NPCI are to be approved by the Employer through DSC or e-Sign.

It is seen that around 36 thousand requests for the seeding of bank accounts are being raised by the members daily and the banks take an average of three days to complete the verification. However, after the bank verification, the average time taken by the employer to approve the process is about 13 days resulting in a piling up of workload at the level of the employer and consequent delay in the seeding of bank account for the member. Further, this approval step does not add any value to the verification process.

Out of 7.74 crore members who are presently contributing each month, already 4.83 crore members have seeded their Bank Accounts in UAN with 14.95 Lakh approvals pending at the level of the employers.

Accordingly, the role of the employer to approve the verification of the bank account has now been dispensed within the seeding process of the member’s bank account. This will immediately benefit over 14.95 lakh members whose approvals are pending with the employers.

The above-simplified process will also facilitate those members who want to change their already seeded bank account by entering their new bank account number along with the IFSC code duly authenticated through Aadhaar OTP.

The members who are yet to seed their bank account or change their seeded bank account can take advantage of the above-simplified process to get their bank account seeded at the earliest.